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Warranty

Limited Warranty

Tekkeon’s products are warranted to be free of operational defects for a period of one year from the date of purchase from a Tekkeon authorized reseller. In the event of a defect in operation during the warranty period Tekkeon, Inc. will replace the defective product when the owner returns all product contents. The limited warranty will be considered void if the unit is tampered with, subject to misuse, negligence or accidental damage, has been improperly serviced, or if the security seal is removed. This warranty is limited to replacement only and shall not cover any other damages. Any product returned to Tekkeon, Inc. with no fault found will be returned to the owner at the owner’s expense.

To expedite warranty coverage, please submit the registration card provided with your Tekkeon product, or register on line using our Product Registration form.

Disclaimer of Warranties

Any user of the Tekkeon product does so at the user’s own risk. To the maximum extent permitted by applicable law, Tekkeon, Inc. and its suppliers provide the hardware and any support services related thereto “as is” and with all faults; and hereby disclaim all warranties and conditions, whether express, implied or statutory, including, but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, lack of negligence or correspondence to description, except for those warranties specifically and expressly provided in the Limited Warranty. With respect to the use of this product, in no event shall the company be liable for any loss of profit or any other commercial damage, including but not limited to special, incidental, consequential and other damages.

What This Means for You

Warranty periods and warranty services are intended as a guide only and variations may occur. The warranty period applies from the date of purchase by the first customer and is transferable only between end-users.

The warranty covers manufacturing defects only. The liability of Tekkeon is limited to the cost of repair and/or replacement of the product under warranty.

What is Not Covered?

Tekkeon’s warranty is void if the defect is caused by misuse, neglect, and tampering or incorrect adjustment. It is void if unauthorized persons carry out any alterations and/or repairs. Also, the warranty is void in the following cases:

A. Defects or damage resulting from use of the product in other than its normal and customary manner;

B. Defects or damage from misuse, accident, abuse, neglect, unusual physical, electrical or electromechanical stress ;

C. Defects or damage from improper testing, operation, maintenance, installation, adjustment or any alteration or modification of any kind;

D. Products with labels removed or illegible serial numbers;

E. Defects or damage due to spills of or immersion in food or liquid;

F. Defects or damage due to exposure to moisture, such as might occur if the Product is left in the open air overnight;

G. Scratches on all plastic surfaces and externally exposed parts resulting from normal use; and/or any plastic surfaces or other externally exposed parts that are scratched or damaged due to normal use;

H. Damage resulting from normal wear and tear;

I. Damage to or reduced capacity of the battery resulting from improper storage or maintenance.

Tips for Prolonging Battery Life

Storing myPower ALL Plus

Lithium ion batteries must be used consistently for maximum performance. Therefore, if you do not use the battery often, once a month you should discharge and recharge the battery to 40% (if it will be transported) or 70% (for long term storage), and store it in a cool and dry environment at a temperature between 50° and 86° F (10° and 30°C). You may permanently damage your battery’s capacity by storing the battery without any capacity in the cell. It is important that you do not leave the battery in the interior of a vehicle parked in the sun, or exposed to direct sunlight for extended periods of time.

Prolonging Battery Life

Extreme heat and cold will affect your battery’s performance. At temperatures above 80°F (27°C), the battery will discharge more quickly, and in colder temperatures, the battery won’t charge well. Therefore, it is recommended that the battery is used at room temperature, or between 68°F to 77°F (20°C to 25°C). The battery must be used at temperatures between 32°F to 104°F (0°C to 40°C).

It is not recommended that the battery is charged in temperatures above 104°F (40°C), and the battery capacity may be permanently damaged if you use your battery in temperatures higher than 140°F (60°C). You may damage the battery even more if you charge the device in these temperatures. You may find that using the battery in a very cold environment decreases the battery capacity. Unlike the effects of a hot environment, this is a temporary condition. Once warmed, the battery will return to its previous capacity.

 

 
 
 

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